Goods return policy

Ideco has an easy 7 step process for the booking in of terminals

  • Return Device to Ideco with Fault description
  • Select service level option (Fast track, Standard option, etc.)
  • Ideco will issue goods received note with tracking number
  • After assessment, Ideco will send you a quote
  • On acceptance, track progress
  • Repair completed
  • Payment and collection

Standard Terms and Conditions

All items submitted to the Ideco Repair Center will be subject to the following terms adn conditions:
  • Non-channel products submitted to Ideco for repairs will not qualify for our discounted repair rates
  • Products discontinued by the manufacturer will be repaired using best effort
  • Products damaged beyond their economical repair value will be quoted as BER - (Recommend scrap)
  • All repairs with a part cost lower than R550 will automatically be completed
  • Repair quotes are valid for 14 Days
  • Products not collected within 3 months after quotation date will be scrapped to defray storage costs
  • Cash account holders should make all due payments in advance prior to collecting repaired units
  • Repaired units will carry a 3 months Ideco warranty on work done
  • The Ideco warranty & repair program is only applicable to products supplied by Ideco and registered on our stock system


Avoiding false acceptance through accurate performance


A scalable and agile solution to address a variety of applications in organisations of any size


Regulatory and technical compliance providing irrefutable case material


Eradicating risk of breaches; ensuring stringent enforcement of policies


Eliminating the use of multiple systems and complex interfaces


Ensuring fast responses with maximum throughput and efficiency


Peace of mind - Ideco operates a fully accredited repair and support centre